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KILI-LED WARRANTY TERM:

Kili-LED warrants to its  customers who purchase its commercial LED Fixtures that the products are free  from defects in material and workmanship for a period of five years from the  date of the first purchase from Kili-LED. This warranty will be extended to the  end-users of the products who purchase from customers who purchase the product  from Kili-LED for resale. This warranty will be subject to the following  provisions.

This warranty is void if  the product or the lighting system with which the product is operated is not installed,  operated or maintained in accordance with:
- The National Electric Code (NEC)
- The Standards for Safety of Underwriters  Laboratories, Inc. (UL)
- The Standards of the American National Standards  Institute (ANSI)

  1. The specific instructions  supplied by Kili-LED for the installation, operation and maintenance of the  product.

This warranty is void if  the product is operated outside of its normal operating conditions. The minimum  starting temperature is -30˚F * and the maximum ambient temperature, 130˚F. The  product should only be used with compatible building control devices and  dimmers when applicable. In order to make a claim under the warranty, customer  must notify Kili-LED in writing seeking return authorization and provide the  defective products (or, if authorized by Kili-LED, a sample of such defective  products) to Kili-LED.


After-sales  service:

We provide three optional  after-sales service methods below:

After-sales Service Method  NO.1

(1) Free after-Sales Service  Period: We guarantee two years warranty time and 5 years free technical  supports from goods shipping out of Kili-LED manufactory.
(2) Customer undertakes the  expenses which send the defective product to Kili-LED factory, and we undertake  the expenses which send the good product to customer.
(3) Kili-LED offers free  training for engineers in our factory. If the saleroom is more than 1 million  USD, Kili-LED arranges technical engineer assisting customer in their country  during free after-sales service period for one time. But customer undertakes  all trip expenses. If the saleroom is more than 3 million USD, Kili-LED  undertakes all trip expenses to arrange technical engineer assisting customer  in their country during free after-sales service period for one time. If  customer requests our technical engineer’s assist for more than once during  free after-sales service period, or if over free after-sales service period,  the trip expenses will be undertaken by customer.

After-Sales Service Method  No.2

(1) Kili-LED offers 2%  complete unit as free spare unit to customer.
(2) We provide 5 years free  technical supports from goods shipping out of Kili-LED manufactory.
(3) Kili-LED offers free  training for engineers in our factory. If the saleroom is more than 1 million  USD, Kili-LED arranges technical engineer assisting customer in their country  during free after-sales service period for one time. But customer undertakes  all trip expenses. If the saleroom is more than 3 million USD, Kili-LED  undertakes all trip expenses to arrange technical engineer assisting customer  in their country during free after-sales service period for one time. If  customer requests our technical engineer’s assist for more than once during  free after-sales service period, or if over free after-sales service period,  the trip expenses will be undertaken by customer.

After-Sales Service Method  No.3

(1) Kili-LED offers 2 %  complete unit as free spare unit to customer.
(2) We provide 5 years free  technical supports from goods shipping out of Kili-LED manufactory.
(3) Kili-LED offers free  training for engineers in our factory. If the saleroom is more than 1 million  USD, Kili-LED arranges technical engineer assisting customer in their country  during free after-sales service period for one time. But customer undertakes  all trip expenses. If the saleroom is more than 3 million USD, Kili-LED  undertakes all trip expenses to arrange technical engineer assisting customer  in their country during free after-sales service period for one time. If  customer requests our technical engineer’s assist for more than once during  free after-sales service period, or if over free after-sales service period,  the trip expenses will be undertaken by customer.
(4) Kili-LED offers 1%-3%  components to customer as free spare parts shipping together with the goods for  customer self-maintaining. The spare parts can be replaced within one year from  goods shipping out of Kili-LED manufactory. Customer undertakes the expenses  which send the defective spare parts to Kili-LED factory, and we undertake the  expenses which send the good spare parts to customer.
(5) Spare Parts Table:
Power/Power  board: 3%; DIP Fuse: 3%; LED PCB Board: 1%;
Cable  (inside): 2%; LED Diode: 1%

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KiLi LED
Established in 2006, Kili-LED has grown to one of the professional manufactures in the field of outdoor & industrial LED lighting. Our best-selling products include vapor tight fixture, LED wall pack, canopy lights, post top lights, LED area light, high bay LED lights, street light. They are recognized by many distributors and contractors in the US, Canada, and Europe.
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CONTACT US
support@kili-led.com
+86 75529473369
Business Hours: Monday to Saturday: 8:30 AM - 18:00 PM
6th Floor, Building 10, Gangzai Industry Park, Furong Xinqiao Shajing, Baoan District, Shenzhen, China.